Enjoy Your Japan Trip!
but What will you do if this happens?
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You become injured or ill…
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The staff can't understand your language…
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Your passport or credit card is lost/stolen…
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If The hospital does not accept any Credit Cards…
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You can not connect to the internet…
TOKIO OMOTENASHI POLICY is the nickname for the overseas travel insurance plan available through this system.
This insurance product offers coverage for medical expenses incurred due to injury or illness in Japan and for repatriation to your home country.
Tokio Marine Nichido offers five services to help you in times like these!
1
Cashless medical service
We will refer you to a suitable hospital if you become injured or ill!
Tokio Marine Nichido will pay medical expenses and drug expense directly to the hospital or pharmacy!*1
2
Interpreting via terelphone,etc.
We will provide medical care with our interpreting service (available in English, Chinese and Korean)! *2
3
Patient repartriation
We offer full support for repatriation to your home or a medical institution in your home country! *3
4
Travel protection
Among the variety of other services we offer are: support if your passport or credit card is lost/stolen; reservations/arrangements for transport between the airport and your hotel; forwarding of messages to family members and other persons overseas; and safety information relevant to your trip.
5
TOKIO OMOTENASHI aplication
The TOKIO OMOTENASHI application is a smartphone application offering convenient functions such as “free Wi-Fi service” and “translation.”*4 (The “free Wi-Fi service” and “translation” functions may be used for a period of seven days from initial use; the application may not work on certain models of smartphones.)
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This service enables customers to receive medical treatment without having to pay for medical treatment and medication at the hospital/pharmacy if Tokio Marine Nichido's service provider is contacted in advance and receives authorization from the hospital/pharmacy.
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Tokio Marine Nichido’s service provider offers a three-way telephone interpreting service by telephone or videophone that can also be used in restaurants, hotels, etc.
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Tokio Marine Nichido's service provider will make transportation arrangements, complete airport procedures, etc.
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To use the application, you will need to download it from the link below and initialize it using the ID and password provided when the policy was concluded.
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This service is not available for illnesses, injuries or accidents not covered in the overseas insurance policy you have purchased.
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The Description of Important Matters are also describe in the principal contingencies for which insurance benefits are payable or not payable.So please ensure you read it closely.
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The details of this service are subject to change without notice.
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The service may take time to access or may be unavailable.
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Any injury or illness the Insured Person has already suffered at the time of application is outside the scope of insurance payout.
Coverage Plan
For first-time applicants
Premium payments may only be made by credit card (single installment).
●The period of insurance will begin from the day after the date of apprication.(The period of insurance may be between 1 and 31 days)
●This insurance product offers coverage for medical expenses incurred due to injury or illness in Japan and for repatriation to the patient's home country.
Application Process
For first-time applicants
Premium payments may only be made by credit card (single installment).
Click under for application
Inquiries
Tokio Marine Nichido Customer Center
E-mail address: web-admin735@tmnf.jp
Hours: Monday to Friday (except holidays and the New Year period), 09:00 - 17:00
Handling agency
SMART PLAN
Underwriting insurer
Tokio Marine & Nichido Fire Insurance Co., Ltd.